Microsoft are to introduce self-service refunds to Xbox One and Windows 10.
The upcoming feature, which is currently in Alpha status on the Xbox One Preview Programme, will allow players to get full refunds on games or apps that have been used for less than two hours, and for up to 14 days after purchase. The refund can be requested directly, without having to contact Microsoft with a refund request. The software must be downloaded and launched before a refund can be requested, and it must be at least one date the software’s release.
In it’s Preview Programme update, Microsoft say;
“You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.”
There will be some exceptions to the refund policy, such as Season Passes and DLC, as well as “certain Windows 10 apps”, and of course, Microsoft reserve the right to deny refunds to those players it deems as “abusing the system”, though it is not yet clear what actions they deem as “abusive”.
Microsoft haven’t yet announced when the feature will be live for all users.