LOVEFiLM have issued an apology to their customers for not informing them of their decision to stop offering video game rentals.
As we reported earlier, the company have decided to drop game rentals, and many customers are unhappy that they were not told by Lovefilm, instead finding out about the decision through the media. This has prompted the company to issue a statement:
“We’re very sorry if any information about service changes reached you by third party or media reports, rather than first coming from us. We strive to communicate directly with our customers before releasing any wider statements concerning your LoveFilm service.”
“On this occasion, clearly, we failed – please accept our apologies for this error.”
“Again, we apologise for any inconvenience, annoyance or confusion caused by our lack of coherent communication on this matter,”