Namco Bandai have issued a response to their ‘Ni No Kuni: Wrath of the White Witch Wizard’s Edition‘ overselling problem, which distributor Digital River claimed occurred due to “an error in [its] ordering system.”
Many orders for the Wizard’s Edition were cancelled once the initial stock was sent out, payment will be refunded to those who couldn’t get their Limited Edition pack.
As a consolation, Namco Bandai Games is offering those affected a $20 clubNAMCO voucher, along with a 400 page hard bound copy of the game’s strategy guide which includes an exclusive code to unlock a ‘Gold Hurly Familiar’ in the game.
Namco Bandi had this to say in their statment;
‘working to ensure that a situation like this never happens again.”
“Our E-commerce provider will be contacting the affected customers in the coming days with instructions on how to obtain their copy of the Ni no Kuni: Wrath of the White Witch strategy guide,”
“We hope that this can give the affected consumers some comfort; Namco Bandai truly does value and care about its fans.”
The firm said in a statement handed to D’toid, that it does not “nor has it ever” worked with the eBay seller PlayCanada which is selling the Wizard’s Edition of the game online for an ungodly amount.
“According to our records, this individual or group of individuals purchased Ni no Kuni: Wrath of the White Witch – Wizard’s Edition during the NinoStarter promotion period,”
“At which time, no limits were placed on how many units an individual could order.”
“PlayCanada’s claims that they officially worked with Namco Bandai Games America to obtain their stock is entirely false.”
Ni No Kuni: Wrath of the White Witch is already available in the US and hits stores on the 1st February in Europe.